Privacy Policy
Last Updated: March 9, 2026
1. Introduction
Innovate Web Agency ("we", "our", "us") respects your privacy and is committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website:
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
This policy is designed to comply with applicable privacy standards and best practices, including principles similar to those found in the Australian Privacy Act, GDPR, and CCPA where applicable.
2. Business Information
Business Name: Innovate Web Agency
Business Type: Sole Trader
Location: Ingham, Queensland, Australia
Jurisdiction: Queensland, Australia
For privacy inquiries please contact:
Email: [email protected]
3. Information We Collect
We collect certain information when you interact with our website, submit forms, or use services provided by Innovate Web Agency.
Information You Provide Directly
You may provide personal information including:
Name
Email address
Phone number
Business name
Website URL
Uploaded files or documents
Payment information (processed securely through third-party payment providers)
Information Collected Through Services
We may collect:
Messages submitted through AI chatbots
Analytics data related to website usage
We do not intentionally collect browser fingerprinting data, device information, or IP tracking beyond what may be automatically processed by third-party services such as analytics providers.
4. How We Use Your Information
We use the information collected for the following purposes:
Providing AI automation services
Communicating with clients and responding to inquiries
Delivering booked consultations or service requests
Processing payments
Providing marketing reports or automation services
Improving AI systems and automation performance
Website analytics and performance monitoring
We only collect information that is reasonably necessary to provide our services.
5. AI Data Processing
Innovate Web Agency provides services that may involve artificial intelligence systems, including chatbots, automation tools, and AI-assisted workflows.
Information submitted through AI-powered systems may be:
Processed to generate automated responses
Used to improve AI service functionality
Temporarily stored to support service delivery
AI systems may process submitted information automatically to perform tasks such as:
responding to inquiries
lead qualification
automation workflows
No automated decisions are made that produce legally significant effects on individuals.
6. Third-Party Services
To provide our services, we may use trusted third-party providers that process certain data on our behalf.
These services include:
GoHighLevel – CRM and automation platform
Airtable – data management and workflow storage
Make.com – automation platform
Stripe – payment processing
Google Analytics – website analytics
Meta / Facebook Ads – advertising and marketing analytics
OpenAI or other AI providers – AI processing services
These providers may process data according to their own privacy policies.
We only work with service providers that implement appropriate security standards.
7. Payment Processing
Payments made through our services are processed by Stripe, a third-party payment processor.
Innovate Web Agency does not store full credit card information on our servers. Payment data is handled securely by Stripe in accordance with their security standards.
8. Data Retention
We retain personal information only for as long as necessary to provide services.
Information collected through forms, services, or automation systems is generally retained for up to 30 days, unless:
required for legal obligations
required to complete a service
requested to be retained by a client
After this period, information may be deleted or anonymized.
9. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorized access.
Security measures include:
SSL / HTTPS encrypted website connections
Secure hosting environments
Limited access to personal information
While we take reasonable precautions, no internet transmission or storage system can be guaranteed to be completely secure.
10. International Data Processing
Innovate Web Agency operates in Australia and does not intentionally store or process user data outside Australia.
However, some third-party providers used to operate services may store or process data in other jurisdictions depending on their infrastructure.
By using our services, you acknowledge that such processing may occur.
11. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information.
These may include the right to:
Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Opt-out of marketing communications
To exercise any of these rights, contact us at:
We will respond within a reasonable timeframe.
12. Marketing Communications
If you receive marketing emails from us, you may opt-out at any time by:
using the unsubscribe link in the email, or
contacting us directly
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in services, technology, or legal requirements.
Updated versions will be posted on our website with a revised "Last Updated" date.
Continued use of our services after changes indicates acceptance of the updated policy.
14. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Innovate Web Agency
Ingham, Queensland, Australia
Email: [email protected]
