Terms of Service
Last Updated: March 9, 2026
1. Introduction
These Terms of Service ("Terms") govern your access to and use of the website and services provided by Innovate Web Agency.
By accessing our website or using our services, you agree to comply with these Terms. If you do not agree with these Terms, you should not use our services.
2. Business Information
Business Name: Innovate Web Agency
Business Type: Sole Trader
Location: Ingham, Queensland, Australia
Website:
www.innovatewebagency.com
Contact Email:
[email protected]
These Terms are governed by the laws of Queensland, Australia.
3. Services Provided
Innovate Web Agency provides digital services including, but not limited to:
AI automation system setup
AI chatbots
AI phone agents
marketing automation systems
CRM configuration and integrations
lead generation systems
website development
digital advertising and campaign management
Services may be provided through third-party platforms, automation software, artificial intelligence systems, and marketing tools.
Innovate Web Agency reserves the right to modify, update, or discontinue any service at any time.
4. Eligibility
Our services are intended for business use only.
By using our services you confirm that:
you are representing a business or commercial entity
you have authority to enter agreements on behalf of that business
the information you provide is accurate and complete
5. Account and Service Access
Some services may require users to submit information through forms, booking systems, or onboarding processes.
You agree to provide accurate information and keep it updated where necessary.
Innovate Web Agency may suspend or terminate access to services if inaccurate information is provided.
6. Payment Terms
Setup Fees
Certain services require an upfront setup fee for configuration, onboarding, and deployment of systems.
Monthly Fees
Some services operate under monthly service agreements, which may include maintenance, hosting, automation monitoring, or system management.
Billing
Payments may be processed through third-party providers such as Stripe.
Clients are responsible for ensuring payment methods remain valid.
Late Payments
If payment is not received by the agreed due date:
late fees may apply
services may be suspended until payment is received
7. Refund Policy
Innovate Web Agency offers refunds within 30 days of purchase where applicable.
Refund requests must be submitted in writing.
Refunds may not apply if services have already been fully delivered or systems have been deployed.
8. Free Trials and Demonstrations
Innovate Web Agency may offer:
free trials
product demonstrations
consultation sessions
These offers are provided for evaluation purposes only and may be limited in functionality or duration.
We reserve the right to modify or withdraw trial access at any time.
9. Intellectual Property
Agency Ownership
All content, systems, branding, and materials created or provided by Innovate Web Agency remain the intellectual property of Innovate Web Agency unless otherwise agreed in writing.
This includes but is not limited to:
software systems
automation workflows
platform configurations
website design frameworks
branding assets created by the agency
Unauthorized copying or distribution of agency intellectual property is prohibited.
Client Content
Clients retain ownership of the content, data, and materials they provide to Innovate Web Agency.
Clients grant Innovate Web Agency permission to use this content solely for the purpose of delivering services.
10. AI-Generated Outputs
Innovate Web Agency may provide services that involve AI-generated content or automation outputs.
Clients acknowledge that:
AI systems may produce inaccurate or incomplete results
outputs should be reviewed before use
AI-generated responses do not constitute professional advice
Clients are responsible for reviewing and approving any AI-generated content before using it in business operations.
Innovate Web Agency is not responsible for decisions made based on AI outputs.
11. Third-Party Platforms
Services provided by Innovate Web Agency may rely on third-party providers including but not limited to:
GoHighLevel
Airtable
Make.com
Stripe
Google Analytics
Meta / Facebook Ads
AI processing providers such as OpenAI
These services operate under their own terms and privacy policies.
Innovate Web Agency is not responsible for service disruptions or policy changes made by third-party providers.
12. Service Availability
While we aim to maintain reliable services, Innovate Web Agency does not guarantee uninterrupted availability.
Services may be affected by:
third-party platform outages
infrastructure failures
scheduled maintenance
software updates
We reserve the right to modify or discontinue services when necessary.
13. Limitation of Liability
To the fullest extent permitted by law, Innovate Web Agency shall not be liable for:
indirect or consequential damages
loss of profits
loss of business opportunities
loss of data
operational interruptions
Services are provided on an "as-is" and "as-available" basis.
Our total liability for any claim arising from services shall not exceed the amount paid by the client for the service in question.
14. Termination
Innovate Web Agency reserves the right to terminate or suspend services if:
payment obligations are not met
a client breaches these Terms
misuse of services occurs
continued service becomes commercially impractical
Clients may also terminate service agreements in accordance with their contract terms.
15. Governing Law
These Terms shall be governed by the laws of Queensland, Australia.
Any disputes arising under these Terms will be resolved through the appropriate courts within Queensland.
16. Changes to These Terms
Innovate Web Agency may update these Terms from time to time.
Updates will be posted on the website with a revised "Last Updated" date.
Continued use of our services constitutes acceptance of the updated Terms.
17. Contact Information
For questions regarding these Terms, please contact:
Innovate Web Agency
Ingham, Queensland, Australia
Email:
[email protected]
